We inform you that by using the TCGwebshop website (hereinafter referred to as the “Webshop”) available at www.tcgwebshop.hu, you as the purchaser (consumer) declare that you are aware of and accept the following terms and conditions of the Civil Code Act V of 2013, the Hungarian Civil Code Act No. In matters not regulated in these GTCs, the Hungarian law in force at the time shall prevail, but these laws shall prevail in particular. 

Please read our General Terms and Conditions carefully before making a purchase and only use our services if you agree to the provisions below. 

This document is concluded in electronic form only. 

Name: Agrártanácsadás Ltd.  
Office: 6035 Ballószög, Bartók B. u.5. 
Address for correspondence: 6000 Kecskemét, Szövetség tér 1. 
E-mail address: info@tcgwebshop.hu 
Registering chamber: the Chamber of Commerce and Industry of Bács-Kiskun county 
Tax number: 27554629-2-03 
Company’s statistical number: 27554629-7490-113-03 
Bankszámlaszám: 11732239-21456262 
Account holder bank: OTP 

Hosting provider name: CenterSys IT Ltd. 
Registered office: 6000 Kecskemét, Fűzfa utca 12. 
E-mail address: info@centersys.hu

Concepts 

Parties: seller and buyer jointly 

Consumer: a natural person acting outside his/her trade, profession, self-employed activity or business 

Consumer contract: a contract where one of the parties is a consumer 

Website: this website, which is used to conclude the contract 

Contract: Contract of sale between the Seller and the Buyer using the Website and electronic mail 

Device for remote communication: a device that enables the parties to make a contractual statement in their absence in order to conclude a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements with order forms published in press products, catalogues, telephones, faxes and Internet access devices 

Distance contract: a consumer contract concluded without the simultaneous physical presence of the parties in the context of a distance sales system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract 

Product: any marketable movable property included in the offer of the Website and intended for sale on the Website, which is the subject of the Contract 

Business: a person acting in the course of his or her profession, self-employment or business 

Buyer/s: the person who enters into a contract by submitting a purchase offer via the Website 

Standstill: for contracts concluded between a consumer and a business (hereafter: consumer contract), the Civil Code, 

(a) a guarantee for the performance of the contract which the undertaking voluntarily assumes for the proper performance of the contract, in addition to its statutory obligation or in the absence thereof; and 
b) the statutory mandatory warranty 

Relevant legislation 

The Contract shall be governed by the provisions of Hungarian law, and in particular by the following laws: 

1997. CLV. law on consumer protection 

2001. CVIII. Act on certain aspects of electronic commerce services and information society services 

2013. Act V of 2007 on the Civil Code 

151/2003. (IX.22.) Government Decree on Compulsory Warranty for Durable Consumer Goods 
45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses 

19/2014. (IV.29.) NGM Decree on the procedural rules for the handling of warranty and guarantee claims for goods sold under a contract between a consumer and a business 

1997. LXXVI. law on copyright 

2011. CXX. Act on the Right to Information Self-Determination and Freedom of Information 

REGULATION (EU) No 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified territorial restrictions and other forms of discrimination based on the nationality, residence or domicile of the buyer in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC 

REGULATION (EU) No 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation) 

Scope of the GTC, adoption 

The content of the contract concluded between us shall be governed by these General Terms and Conditions (hereinafter “GTC”), in addition to the provisions of the applicable mandatory legislation. Accordingly, these GTC contain your and our rights and obligations, the terms of the contract, the time limits for performance, the delivery and payment terms, the liability rules and the conditions for exercising the right of withdrawal. 

The technical information necessary for the use of the Website, which is not included in these GTC, is provided by other information available on the Website. 

You must read the provisions of these GTC before finalising your order. 

Language of the contract, form of the contract 

The language of the contracts covered by these GTC is Hungarian. 

Contracts covered by these GTC are not written contracts and are not registered by the Seller. 

Prices 

Prices are in HUF and include 27% VAT.The possibility that the Seller may change the prices for commercial policy reasons cannot be excluded. The modification of prices does not apply to contracts already concluded. If the Seller has indicated the price incorrectly and an order for the product has been received but a contract has not yet been concluded between the parties, the Seller shall act in accordance with the “Procedure for incorrect price” clause of the GTC. 

Procedure in case of incorrect price 

It is considered to be an obvious misstatement of the price: 

A price of HUF 0, a price reduced by a discount but incorrectly indicating the discount (e.g. a product offered for HUF 500 with a 20% discount for a HUF 1000 product). 
In the case of an incorrect price indication, the Seller offers the possibility to purchase the product at the real price, in the knowledge of which the Customer may decide whether to order the product at the real price or to cancel the order without any adverse legal consequences. 

Complaints and redress 

The consumer may submit consumer complaints about the product or the Seller’s activities to the following contact details: 

Phone: +3670/8506761 
Internet address: http://tcgwebshop.hu 
E-mail: info@tcgwebshop.hu 

A consumer may communicate to the business, orally or in writing, a complaint about the conduct, activity or omission of the business or of a person acting in the business’s interest or on the business’s behalf directly related to the marketing or sale of goods to consumers. 

The business must investigate the oral complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the undertaking must immediately take a record of the complaint and its position on it and, in the case of a face-to-face oral complaint, give a copy of the record to the consumer on the spot. In the case of a verbal complaint made by telephone or other electronic communications service, the consumer must receive a reply on the substance of the complaint within 30 days at the latest, in accordance with the provisions applicable to replies to written complaints. In other respects, it shall act on the written complaint as follows. Unless otherwise provided for in a directly applicable legal act of the European Union, the undertaking must reply in writing to the written complaint within thirty days of receipt and take steps to communicate the complaint. A shorter time limit may be set by law, and a longer time limit by statute. The undertaking must state the reasons for rejecting the complaint. Oral complaints made by telephone or by electronic communication services must be given a unique identification number by the undertaking. 

The record of the complaint must include the following: 

the name and address of the consumer, 
where, when and how the complaint was lodged, 
a detailed description of the consumer’s complaint, a list of the documents, records and other evidence presented by the consumer, 
a statement of the business’s position on the consumer’s complaint, if an immediate investigation of the complaint is possible, 
the signature of the person who took the report and, except in the case of an oral complaint made by telephone or other electronic communication service, the signature of the consumer, 
the place and time of recording of the minutes, 
in the case of an oral complaint made by telephone or other electronic communication service, the unique identification number of the complaint. 
The undertaking must keep a record of the complaint and a copy of the reply for five years and present it to the supervisory authorities at their request. 

If the complaint is rejected, the business must inform the consumer in writing of the authority or conciliation body to which he or she may refer the complaint, depending on its nature. The information must also include the location, telephone and internet contact details and the postal address of the competent authority or conciliation body in the consumer’s place of residence or domicile. The information should also include whether the business will use the conciliation procedure to resolve the consumer dispute. 

If any consumer dispute between the Seller and the consumer is not resolved in the negotiations, the following enforcement options are available to the consumer: 

Consumer protection procedure Complain to the consumer protection authorities. If a consumer notices a breach of his or her consumer rights, he or she has the right to lodge a complaint with the consumer protection authority in his or her place of residence. Once the complaint has been dealt with, the authority will decide whether to proceed with the consumer protection procedure. The consumer protection first level authorities are the government offices of the capital and county where the consumer resides, a list of which can be found here: http://www.kormanyhivatal.hu/ 

Court proceedings 

Court proceedings. The customer is entitled to enforce his/her claim arising from a consumer dispute before a court in civil proceedings in accordance with the provisions of the Civil Code 2013. V of 2016 and the 2016 Act on the Code of Civil Procedure. CXXX. according to the provisions of the law. 

Conciliation Body procedure 

Please note that you can lodge a consumer complaint with us. If your consumer complaint is rejected, you also have the right to apply to the Conciliation Body competent for your place of residence or domicile: the conciliation procedure can only be initiated if the consumer tries to settle the dispute directly with the business concerned. The conciliation body indicated in the consumer’s request is competent to take the procedure, instead of the competent body, at the consumer’s request. 

The company has a duty to cooperate in the conciliation procedure. 

This includes an obligation for businesses to send a reply to the conciliation body’s request and an obligation to appear before the conciliation body (“to ensure the attendance of a person authorised to conclude a settlement agreement at a hearing”). 
If the seat or establishment of the business is not registered in the county of the chamber operating the territorially competent conciliation body, the business’s obligation to cooperate extends to offering the consumer the possibility of a written settlement in accordance with his or her request. 

In the event of a breach of the above-mentioned duty of cooperation, the consumer protection authority has the power to impose mandatory fines on businesses for infringing the law, and there is no possibility to waive fines. In addition to the law on consumer protection, the relevant provision of the law on small and medium-sized enterprises has also been amended, so that fines can be imposed on small and medium-sized enterprises. 

The amount of the fine may range from HUF 15,000 to HUF 500,000 for small and medium-sized enterprises, while for non-small and medium-sized enterprises subject to the Accounting Act with an annual net turnover exceeding HUF 100 million, the fine may range from HUF 15,000 to 5% of the enterprise’s annual net turnover, but not more than HUF 500 million. By introducing a mandatory fine, the legislator aims to strengthen cooperation with conciliation bodies and to ensure the active participation of businesses in the conciliation procedure. 

The conciliation body is responsible for settling consumer disputes out of court. The role of the conciliation body is to attempt to reach an agreement between the parties to resolve the consumer dispute and, if this is not successful, to rule on the case in order to ensure the simple, quick, efficient and cost-effective enforcement of consumer rights. The conciliation body advises consumers or businesses on their rights and obligations at their request. 

The conciliation body’s proceedings are initiated at the request of the consumer. The request must be made in writing to the chairman of the conciliation body: the requirement of written form may be met by letter, telegram, telex, telefax or any other means which permits the recipient to store the data permanently for a period of time adequate for the purposes for which it was intended and to display the data in unchanged form and content. 

The application must include 

the name, residence or domicile of the consumer, 
the name, registered office or place of business of the business involved in the consumer dispute, 
if the consumer has requested the designation of the competent conciliation body instead of the body having jurisdiction, 
a brief description of the consumer’s position, the facts supporting it and the evidence to support it, 
a statement by the consumer that the consumer has tried to resolve the dispute directly with the business concerned 
a declaration by the consumer that he has not initiated proceedings before any other conciliation body, that no mediation procedure has been initiated, that no application for a claim has been lodged or that no application for an order for payment has been submitted, 
a motion for a decision of the panel, 
the consumer’s signature. 
The request must be accompanied by the document or a copy (extract) of the document to the content of which the consumer refers as evidence, in particular the written statement by the undertaking rejecting the complaint or, failing this, any other written evidence available to the consumer that the required conciliation has been attempted. 

If the consumer acts through an authorised representative, the authorisation must be attached to the application. 

More information on the Conciliation Boards is available here: http://www.bekeltetes.hu 

For more information on the local Conciliation Boards, click here: 
https://bekeltetes.hu/index.php?id=testuletek 

Contact details for each of the regional Conciliation Boards: 

Baranya County Conciliation Board 
Address: 7625 Pécs, Majorossy I. u. 36. 
Phone number: 06-72-507-154 
Fax: 06-72-507-152 
E-mail: abeck@pbkik.hu; mbonyar@pbkik.hu 

Bács-Kiskun County Conciliation Board 
Address: 6000 Kecskemét, Árpád krt. 4. 
Phone numbers: 06-76-501-500; 06-76-501-525, 06-76-501-523 
Fax: 06-76-501-538 
E-mail: bekeltetes@bacsbekeltetes.hu; mariann.matyus@bkmkik.hu 
Website: www.bacsbekeltetes.hu 

Békés County Conciliation Board 
Address: 5600 Békéscsaba, Penza ltp. 5. 
Phone number: 06-66-324-976 
Fax: 06-66-324-976 
E-mail: eva.toth@bmkik.hu 

Borsod-Abaúj-Zemplén County Conciliation Board 
Address: 3525 Miskolc, Szentpáli u. 1. 
Telefonszám:06-46-501-091;06-46-501-870 
Fax: 06-46-501-099 
E-mail: bekeltetes@bokik.hu 

Budapest Conciliation Board 
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310. 
Phone number: 06-1-488-2131 
Fax: 06-1-488-2186 
E-mail: bekelteto.testulet@bkik.hu 

Csongrád County Conciliation Board 
Address: 6721 Szeged, Párizsi krt. 8-12. 
Phone number: 06-62-554-250/118 
Fax: 06-62-426-149 
E-mail: bekelteto.testulet@csmkik.hu 

Fejér County Conciliation Board 
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. 
Telefonszám:06-22-510-310 
Fax: 06-22-510-312 
E-mail: fmkik@fmkik.hu 

Győr-Moson-Sopron County Conciliation Board 
Address: 9021 Győr, Szent István út 10/a. 
Phone number: 06-96-520-217 
Fax: 06-96-520-218 
E-mail: bekeltetotestulet@gymskik.hu 

Hajdú-Bihar County Conciliation Board 
Address: 4025 Debrecen, Vörösmarty u. 13-15. 
Phone number: 06-52-500-710 
Fax: 06-52-500-720 
E-mail: korosi.vanda@hbkik.hu 

Heves County Conciliation Board 
Address: 3300 Eger, Faiskola út 15. 
Phone number: 06-36-429-612 
Fax: 06-36-323-615 
E-mail: hkik@hkik.hu 

Jász-Nagykun-Szolnok County Conciliation Board 
Address: 5000 Szolnok, Verseghy park 8. III. floor 305-306. 
Phone number: 06-56-510-621, 06-20-373-2570 
Fax: 06-56-510-628 
E-mail: bekeltetotestulet@jnszmkik.hu 

Komárom-Esztergom County Conciliation Board 
Address: 2800 Tatabánya, Fő tér 36. 
Phone number: 06-34-513-027 
Fax: 06-34-316-259 
E-mail: bekeltetes@kemkik.hu 

Nógrád County Conciliation Board 
Address: 3100 Salgótarján, Alkotmány út 9/A. 
Phone number: 06-32-520-860 
Fax: 06-32-520-862 
E-mail: nkik@nkik.hu 

Pest County Conciliation Board 
Address: 1055 Budapest, Balassi Bálint u. 25. IV. em. 2. door 
Postal address: 1364 Budapest, PO Box 81 
Phone number: 06-1-269-0703 
Fax: 06-1-474-7921 
E-mail: pmbekelteto@pmkik.hu 

Somogy County Conciliation Board 
Address: 7400 Kaposvár, Anna u.6. 
Phone number: 06-82-501-026 
Fax: 06-82-501-046 
E-mail: skik@skik.hu 

Szabolcs-Szatmár-Bereg County Conciliation Board 
Address: 4400 Nyíregyháza, Széchenyi u. 2. 
Phone number: 06-42-311-544 
Fax: 06-42-311-750 
E-mail: bekelteto@szabkam.hu 

Tolna County Conciliation Board 
Address: 7100 Szekszárd, Arany J. u. 23-25. III. floor 
Phone number: 06-74-411-661 
Fax: 06-74-411-456 
E-mail: kamara@tmkik.hu 

Vas County Conciliation Board 
Address: 9700 Szombathely, Honvéd tér 2. 
Phone number: 06-94-312-356 
Fax: 06-94-316-936 
E-mail: vmkik@vmkik.hu 

Veszprém County Conciliation Board 
Address: 8200 Veszprém, Radnóti tér 1. ground floor 116. 
Phone number: 06-88-429-008 
Fax: 06-88-412-150 
E-mail: bekelteto@veszpremikamara.hu 

Zala County Conciliation Board 
Address: 8900 Zalaegerszeg, Petőfi u. 24. 
Phone number: 06-92-550-513 
Fax: 06-92-550-525 
E-mail: zmbekelteto@zmkik.hu 

Online dispute resolution platform 

The European Commission has set up a website where consumers can register to resolve their online shopping disputes by filling in an application form and avoiding court proceedings. This allows consumers to enforce their rights without being prevented from doing so, for example, by distance. 

If you want to make a complaint about a product or service you bought online and don’t necessarily want to go to court, you can use the online dispute resolution tool. 

On the portal, you and the trader you have complained against can jointly choose the dispute resolution body you want to deal with your complaint. 

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU 

Partial invalidity, code of conduct 

If a clause of the GTC is legally invalid or ineffective, the remaining clauses of the contract remain in force and the provisions of the applicable legislation apply in place of the invalid or defective part. 

The Seller does not have a code of conduct under the Unfair Commercial Practices Act. 

Correction of data entry errors – Responsibility for the accuracy of the data entered You will always have the possibility to modify the data you have entered during the order process before finalizing the order (clicking the back button in the browser will open the previous page, so you can correct the data entered even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you have entered are entered accurately, as the product will be invoiced and shipped based on the data you have provided. Please note that an incorrectly entered email address or a saturated mailbox storage space may result in non-delivery of the confirmation and prevent the contract from being concluded. 

Using the website 

Choosing the product 

The customer has the possibility to choose and order products from the store. The customer can click on the selected product to see more information about it. If you wish to purchase a product, you place it in a virtual shopping cart by clicking on the “Add to cart” button. Click on the “View Cart” button to see the products you have added to your shopping cart, the total amount of your invoice and the shipping cost. Here you can check the correctness of your order, in particular with regard to prices and quantities, which you can modify or correct as required. The shopping cart will automatically calculate the total amount of your order. 

Sending the order 

If you are happy with the quantity of products in your basket, have checked the total amount and decided you want to buy them, simply click on the “Checkout” button. You can shop in our store without registering, so you have three options to choose from: whether you are an existing customer and want to register as a new customer or want to register as a new customer or want to shop without registering If you have previously shopped in our store, please enter the email address and password you used when you registered. If you want to register as a new customer, enter your purchase details, which will be stored in the system and you will only need to log in the next time you shop. Next, choose the delivery method that suits you best. You will then have to choose a payment method that suits you. If you agree with the content of the order, click on the “Place order” button to submit the order. 

Finalising the order (making an offer) 

If you are satisfied that the contents of your shopping cart correspond to the products you wish to order and that your details are correct, you can complete your order by clicking on the “Place an order” button. The information provided on the website does not constitute an offer by the Seller to enter into a contract. For orders covered by these GTC, you are considered to be the tenderer. 

By clicking on the “Place Order” button, you expressly acknowledge that your offer is deemed to have been made and that your declaration will be subject to payment in the event of confirmation by the Seller in accordance with these GTC. You will be bound by your offer for 48 hours. If your offer is not confirmed by the Seller within 48 hours in accordance with these general terms and conditions, you are released from your obligation to bid. 

Processing of the order, conclusion of the contract 

You may place your order at any time. The Seller will confirm your offer by e-mail no later than the working day after you send your offer.The contract is concluded when the confirmation email sent by the Seller becomes available to you in your mail system. 

Payment methods 

Payment by credit card:

Online credit card payments are made through the Barion system. Credit card details are not passed to the merchant. The service provider Barion Payment Zrt. institution supervised by the Magyar Nemzeti Bank, licence number: H-EN-I-1064/2013.”

Bank transfer 

You can also pay for the products by bank transfer. 

Follow-up (in progress) 

If you wish to pay for the value of your order on receipt of your parcel, please choose the “Cash on delivery” payment method. 

Cash payment 

You have the option to pay the price of the product and the delivery fee in cash on receipt of the product. 

Ways of receipt 

Personal receipt 

For personal collection at 6000 Kecskemét, Szövetség tér 1. by telephone at a pre-arranged time, at no charge. 

GLS courier service 

In this case, the GLS courier service will deliver the package to the Delivery Address you provided at the time of purchase. 

Delivery is attempted twice, and a telephone call is made if delivery is unsuccessful. 

Deadline for delivery 

The general delivery time for the order is 30 days maximum from the date of order confirmation. 

Reservation of rights, reservation of ownership 

If you have previously ordered a Product but did not receive it at the time of delivery (not including where you have exercised your right of withdrawal) or the Product has been returned to the Seller with no indication that you have not sought it, the Seller will make the fulfilment of the order conditional on payment in advance of the purchase price and delivery costs. 

The Seller may withhold delivery of the Product until it is satisfied that the price of the Product has been successfully paid using the electronic payment solution (including in the case of products paid for by bank transfer, where the Buyer transfers the purchase price in the currency of the Member State in which the product is sold and the Seller does not receive the full amount of the purchase price and delivery charges due to the conversion and bank commissions and costs). If the price of the Product has not been paid in full, the Seller may request the Buyer to supplement the purchase price. 

Sales abroad 

The Seller does not distinguish between buyers within the territory of Hungary and buyers outside the territory of the European Union by using the Website. Unless otherwise provided for in these GTC, the Seller shall ensure the delivery/collection of the ordered products in Hungary. 

The provisions of this GTC shall also apply to purchases made outside Hungary, provided that, for the purposes of this clause, a consumer is a national of a Member State or a business established in a Member State who purchases goods or services within the European Union solely for the purpose of final consumption or for the purpose of using them or acting with such intentions, in accordance with the provisions of the relevant Regulation. 

The language of communication and purchase shall be primarily Hungarian, Seller is not obliged to communicate with Buyer in the language of Buyer’s Member State. 

The Seller is not obliged to comply with or inform the Buyer of any non-contractual requirements, such as labelling or sector-specific requirements, laid down in the national law of the Buyer’s Member State in relation to the Product concerned. 

Seller shall apply Hungarian VAT to all Products unless otherwise specified. 

The Customer may exercise his/her enforcement rights in accordance with these GTC. 

In the case of electronic payment, payment is made in the currency specified by the Seller, 

The Seller may withhold delivery of the Product until it is satisfied that the price of the Product and the delivery fee have been successfully and fully paid using the electronic payment solution (including in the case of products paid by bank transfer, where the Buyer transfers the purchase price (delivery fee) in the currency of the Member State of the Seller and the Seller does not receive the full amount of the purchase price due to the conversion and bank commissions and costs). If the price of the Product has not been paid in full, the Seller may request the Buyer to supplement the purchase price. 

Seller will provide the same delivery facilities to non-Hungarian buyers as to Hungarian buyers in order to deliver the Product. 

If the Customer may request delivery of the Product to Hungary or any other European Union Member State in accordance with the GTC, the non-Hungarian Customer may also request delivery by any of the means of delivery indicated in the GTC. 

If the Customer may choose to collect the Product in person from the Seller in accordance with the GTC, this option is also available to non-Hungarian customers. 

Otherwise, the Customer may request that the Product be shipped abroad at his/her own expense. Hungarian customers do not have this right. 

The Seller shall fulfil the order after payment of the delivery fee, if the Customer does not pay the delivery fee to the Seller or does not arrange his own delivery by the agreed date, the Seller shall terminate the contract and refund the prepaid purchase price to the Customer. 

Consumer information on the 45/2014. (II. 26.) Korm. under the Regulation 

Information on the consumer’s right of withdrawal 
As a consumer, the Civil Code. 8:1. § 1. paragraph 3. only natural persons acting outside the scope of their profession, self-employed occupation or business activity, so legal persons may not exercise the right of withdrawal without giving reasons! 

The consumer is subject to the 45/2014. (II. 26.) Korm. Regulation 20. §, you have the right to withdraw without giving reasons. The consumer’s right of withdrawal 

a) in the case of a contract for the sale of goods 

aa) the product, 

ab) in the case of the sale of several products, if the supply of each product takes place at different times, the last product supplied, 

by the consumer or by a third party other than the carrier and indicated by the consumer, within a time limit of 14 days from the date of receipt of the goods by the consumer. 

Nothing in this point shall affect the consumer’s right to exercise his right of withdrawal as set out in this point during the period between the date of conclusion of the contract and the date of receipt of the goods. 

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the obligation to make an offer to conclude the contract. 

Cancellation notice, exercise of the consumer’s right of withdrawal or termination 

The consumer is entitled to the 45/2014. (II. 26.) Korm. Regulation 20. § by means of a clear declaration to this effect or by using the declaration template which can also be downloaded from the website. 

Validity of the consumer’s withdrawal 

The right of withdrawal shall be deemed to have been exercised within the time limit if the consumer sends his declaration within the time limit. The deadline is 14 days. 

The burden of proving that the consumer exercised his right of withdrawal in accordance with this provision is on the consumer. 

The Seller shall acknowledge the consumer’s withdrawal on an electronic medium upon receipt. 

Obligations of the Seller in the event of withdrawal by the consumer 
Seller’s obligation to refund 
If the consumer is a party to the 45/2014. (II. 26.) Korm. Regulation 22. §-withdraws from the contract in accordance with §, the Seller shall reimburse the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including delivery charges, within fourteen days of becoming aware of the withdrawal at the latest. Please note that this provision does not apply to the additional costs caused by choosing a mode of transport other than the least costly standard mode of transport. 

How the Seller is obliged to refund 

A 45/2014. (II. 26.) Korm. Regulation 22. §-In the event of withdrawal or termination in accordance with §, the Seller shall refund the amount due to the consumer in the same way as the consumer used the payment method. The Seller may, with the express agreement of the consumer, use another method of payment for the refund, but the consumer shall not be charged any additional fee. The Seller shall not be liable for any delays caused by incorrect and/or inaccurate bank account numbers or postal addresses provided by the Consumer. 

Additional costs 

If the consumer explicitly chooses a mode of transport other than the least costly usual mode of transport, the Seller is not obliged to reimburse the additional costs resulting from this. In such a case, we will be liable to refund you up to the amount of the standard delivery charges indicated. 

Right of retention 

The Seller may withhold the amount due to the consumer until the consumer has returned the goods or has proved beyond reasonable doubt that he has returned them, whichever is the earlier. We cannot accept mail sent by courier or postage paid. 

In the event of withdrawal or termination of the consumer’s obligations 

Returning the product 

If the consumer is a party to the 45/2014. (II. 26.) Korm. Regulation 22. §-withdraws from the contract in accordance with §, shall return the goods immediately, but no later than fourteen days from the date of the withdrawal, or hand them over to the Seller or to a person authorised by the Seller to take delivery of the goods. The return is deemed to have been completed on time if the consumer sends the product before the deadline. 

Direct costs of returning the product 

The consumer bears the direct cost of returning the product. The product must be returned to the Seller’s address. If the consumer terminates an off-premises or distance contract for the provision of a service after the service has begun, he must pay the business a fee proportionate to the service provided up to the date of notification of the termination to the business. The amount to be paid by the consumer on a pro rata basis shall be determined on the basis of the total amount of the consideration agreed in the contract plus tax. If the consumer proves that the total amount so determined is excessive, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are unable to accept products returned by cash on delivery or postage paid. 

Consumer liability for depreciation 

The consumer is liable for depreciation resulting from use beyond that necessary to establish the nature, characteristics and functioning of the product. 

The right of withdrawal cannot be exercised in the following cases 

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in accordance with the provisions of the Government Decree 45/2014 (II.26.) Regulation 29. §. (1): 

(a) in the case of a contract for the provision of a service, after the entire provision of the service has been completed, if the undertaking has begun the provision of the service with the consumer’s express prior consent and the consumer has acknowledged that he will lose his right of withdrawal after the entire provision of the service has been completed; 

(b) in respect of a product or service whose price or charge is subject to fluctuations in the financial market which are beyond the control of the undertaking and which may occur during the period within which the right of withdrawal may be exercised; 

(c) in the case of a product which is not a prefabricated product, which has been manufactured on the instructions or at the express request of the consumer, or a product which is clearly personalised for the consumer; 

(d) in respect of perishable products or products with a short shelf life; 

(e) in respect of a sealed product which, for health or hygiene reasons, cannot be returned after opening after delivery; 

(f) in respect of a product which, by its nature, is inseparably mixed with other products after the transfer; 

(g) in respect of an alcoholic beverage the real value of which is dependent on market fluctuations in a manner beyond the control of the undertaking and the price of which has been agreed between the parties at the time of conclusion of the sales contract, but the contract is not performed until thirty days after the conclusion of the contract; 

(h) in the case of a contract for the provision of services where the undertaking, at the express request of the consumer, visits the consumer to carry out urgent repair or maintenance work; 

i) for the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery; 

j) in respect of newspapers, periodicals and periodicals, with the exception of subscription contracts; 

k) for contracts concluded by public auction; 

(l) in the case of a contract for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of services for residential purposes, where a deadline or period for performance has been fixed in the contract; 

(m) in respect of digital content provided on a non-tangible medium, where the undertaking has commenced performance with the consumer’s express prior consent and the consumer has, at the same time as giving that consent, acknowledged that he or she will lose the right of withdrawal once performance has begun. 

Warranty, product warranty, guarantee 

This section of the consumer information is in accordance with the provisions of Government Decree 45/2014 (II.26.) Regulation 9. § (3) paragraph of the Government Decree 45/2014 (II.26.) Regulation 3. has been prepared using Annex No. 

Accessories warranty 

In which cases can you exercise your right to a warranty? 

In the event of defective performance by the Seller, you may claim against the Seller under the rules of the Civil Code. 

What rights do you have under a warranty claim? 

You may – at your option – make the following warranty claims: 

You may request a repair or replacement, unless one of these is impossible or would impose a disproportionate additional cost on the Seller compared to any other request you have made. If you have not requested or could not request the repair or replacement, you may request a proportionate reduction in the price or you may have the defect repaired or replaced at the Seller’s expense or, as a last resort, you may withdraw from the contract. 

You can switch from one warranty right to another, but you will bear the cost of the switch unless it was justified or the Seller gave a reason for it. 

What is the time limit for you to claim your warranty? 

You must notify us of the defect as soon as you discover it, but no later than two months after the defect is discovered. Please note, however, that you cannot claim any rights to claim damages beyond the two-year limitation period from the date of performance of the contract. 
If the subject of the contract between the consumer and the business is second-hand goods, the parties may agree on a shorter limitation period; in this case, a limitation period of less than one year cannot be validly agreed. 

Who can you claim against? 

You may assert a warranty claim against the Seller. 

What other conditions are there for the enforcement of your rights under the warranty? 

Within six months from the date of performance, you can claim for a defect, provided that you prove that the goods or services were provided by the Seller. However, after six months from the date of performance, you will have to prove that the defect you discovered existed at the time of performance. 

In the case of second-hand products, warranty and guarantee rights are usually different from the general rules. In the case of second-hand products, we may also speak of defective performance, but we must take into account the circumstances under which the Buyer could have expected certain defects to occur. As a result of obsolescence, the incidence of certain defects is increasing, which means that it cannot be assumed that a second-hand product can be of the same quality as a new one. On this basis, the Buyer may only assert warranty rights in respect of defects that are in addition to and independent of defects arising from use. If the used product is defective and the Consumer was informed of this at the time of purchase, the Service Provider is not liable for the known defect. 

Product Warranty 

In which cases can you exercise your right to a product guarantee? 

In the event of a defect in a movable item (product), you can choose between a warranty claim for accessories or a product warranty claim. 

What rights do you have under a product warranty claim? 

As a product warranty claim, you can only ask for the defective product to be repaired or replaced. 

In which cases is the product considered defective? 

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer. 

What is the deadline for you to claim under the product warranty? 

You have two years from the date on which the product was placed on the market by the manufacturer to make a product warranty claim. After this time limit, you lose this right. 

Against whom and under what other conditions can you enforce your product warranty claim? 

You can only exercise your right to claim under a product warranty against the manufacturer or distributor of the movable item. You must prove that the product is defective in order to claim under a product warranty. 

In which cases is the manufacturer (distributor) exempted from its product warranty obligation? 

The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that: 

manufactured or marketed the product for purposes other than its business, or 
the defect was not detectable according to the state of science and technology at the time it was placed on the market, or 
the defect in the product results from the application of a legal or regulatory requirement. 
The manufacturer (distributor) only needs to prove one reason for exemption. 

Please note that you may not claim both a warranty for accessories and a product warranty for the same defect at the same time. However, if your product warranty claim is successful, you can assert your warranty claim against the manufacturer for the replaced product or repaired part. 

Good standing 

In which cases can you exercise your right to a guarantee? 

Decree 151/2003 on the compulsory guarantee for certain consumer durables. (IX. 22.) Korm. Regulation, the Seller shall provide a guarantee in accordance with the provisions of Regulation No 1. in the case of the sale of consumer durables (e.g. technical goods, tools, machinery) and their accessories and components (hereinafter, for the purposes of this point, collectively referred to as consumer goods) within the scope of the list set out in Annex I to the VAT Code. 

What are your rights under the warranty and within what time limits? 

Rights of standing 

The Buyer is bound by the provisions of Section 151/2003. (IX. 22.) Korm. may, as a general rule, make a claim for repair and, in the cases listed in the “Rules for the handling of warranty claims”, replacement and reimbursement of money to the Seller. 

The Buyer may also, at his/her option, submit the repair claim directly to the Seller’s head office, any premises, branch or repair service indicated by the Seller on the warranty ticket. 

Validation deadline 

Warranty claims can be enforced during the warranty period, the warranty period is defined in Art.151/2003. (IX. 22.) Korm. Regulation: 

a) one year for a sale price of HUF 10 000 but less than HUF 100 000, 
b) two years for a sale price exceeding HUF 100 000 but not exceeding HUF 250 000, 
c) three years above the sale price of HUF 250 000. 
Failure to comply with these deadlines will result in the loss of rights, but in the event of repair of the consumer goods, the warranty period will be extended from the date of delivery for repair by the time during which the Customer could not use the consumer goods as intended due to the defect. 

The warranty period starts on the date of delivery of the consumer goods to the Buyer or, if the installation is carried out by the Seller or his agent, on the date of installation. 

If the Customer puts the consumer goods into service more than six months after delivery, the warranty period starts on the date of delivery of the consumer goods. 

Rules on the handling of a warranty claim 

In handling the repair, the Seller shall endeavour to make the repair within 15 days. The time limit for repair starts when the consumer goods are received. 

If the duration of the repair or replacement exceeds fifteen days, the Seller must inform the Buyer of the expected duration of the repair or replacement. 

If, during the warranty period, the first repair of the consumer goods by the Seller establishes that the consumer goods cannot be repaired, the Seller shall replace the consumer goods within eight days, unless the Buyer has agreed otherwise. If the consumer goods cannot be exchanged, the Seller is obliged to refund the purchase price indicated on the proof of payment of the purchase price of the consumer goods presented by the consumer – the invoice or receipt issued under the VAT Act – to the Buyer within eight days. 

By accepting the GTC, the Customer agrees that the information may be provided to him/her by electronic means or by any other means that can be used to prove receipt by the Customer. 

If the Seller is unable to repair the consumer goods within 30 days: 

if the Customer has agreed to this, the repair can be carried out at a later date, or 
if the Customer does not agree to the subsequent performance of the repair or has not made a declaration to this effect, the consumer goods must be replaced within eight days of the expiry of the 30-day period without result, or 
if the Customer does not agree to the subsequent performance of the repair or has not made a declaration to this effect, but the consumer goods cannot be replaced, the sales price on the invoice or receipt for the consumer goods must be refunded to the Customer within eight days of the expiry of the 30-day period without result. 
If the consumption Article 4. times the Customer is entitled to: 

the Seller towards the repair requires to contact you, or 
instead of a claim for rectification, the Civil Code 2013. Act V of 2006 6:159. § request a proportionate reduction of the purchase price from the Seller pursuant to paragraph (2)(b) of this Article, or 
instead of a claim for rectification, the Civil Code 2013. Act V of 2006 6:159. § (2) paragraph b) to repair the goods or have them repaired by another party at the Seller’s expense, or 
if the Buyer does not exercise or has not declared these rights (repair, price reduction and other remedies at the Seller’s expense), 8. the consumer goods must be replaced within eight days, or, if the consumer goods cannot be replaced, the selling price shown on the invoice or receipt for the consumer goods must be refunded to him within eight days. 
Exceptions 

The rules under “Rules for handling a claim” do not apply to electric bicycles, electric scooters, quad bikes, motorcycles, mopeds, cars, motor caravans, caravans, motor caravans, caravans with trailers, trailers and motorised watercraft. 

However, for these products, the Seller shall also endeavour to fulfil the repair request within 15 days. 

If the duration of the repair or replacement exceeds fifteen days, the Seller must inform the Buyer of the expected duration of the repair or replacement. 

What is the relationship between warranties and other warranty rights? 

Warranty is in addition to warranty rights (product and accessory warranty), the fundamental difference between general warranty rights and warranty is that the burden of proof is lower for the consumer in the case of warranty. 

According to the 151/2003 Korm. Consumer goods covered by the compulsory guarantee under the Regulation which are fixed, or which weigh more than 10 kg, or which cannot be carried as hand luggage on public transport, with the exception of vehicles, must be repaired at the place of use. If the repair cannot be carried out at the place of use, the dismantling, installation, removal and return shall be carried out by the undertaking or, in the case of a repair request made directly to the repair service, by the repair service. 

The seller’s undertaking during the period of the obligatory guarantee must not contain conditions for the consumer which are less favourable than the rights granted by the rules on obligatory guarantees. However, the conditions of the voluntary guarantee may be freely determined thereafter, but in this case the guarantee may not affect the consumer’s statutory rights, including those based on the warranty of fitness. 

Replacement request within three working days 

In the case of sales via a webshop, the three working days exchange requirement also applies. A request for replacement within three working days is subject to the provisions of Art. (IX. 22.) Korm. Regulation on consumer durables, according to which, if a person claims for a replacement within 3 working days, the seller must interpret this as meaning that the product was already defective at the time of sale and must replace the product without further action. 

When is the Seller released from his warranty obligation? 

The Seller shall be released from its warranty obligation only if it proves that the cause of the defect arose after performance. 

Please note that you may not make a warranty claim and a guarantee claim or a product warranty claim and a guarantee claim for the same defect at the same time, but you will have the rights under the guarantee irrespective of the warranty rights.